AI phone agents for trades & service businesses

Every call answered, even when you're on the tools.

LIBER8 builds AI phone agents for Australian trades and service businesses. They answer 24/7 in a natural Australian voice, take down the job details, and pass anything that needs you straight to you.

Works with your business number
Messages and job details land in your ServiceM8 inbox or email
Built and supported from Jimboomba, Logan City, QLD

Book a free call How it works

LIBER8 is pronounced “Liberate”.

Call in progressAI receptionist

AgentG'day, you've reached [Your business]. I'm the AI assistant. How can I help?

CallerHi, our hot water system's leaking. Can someone come out this week?

AgentSorry to hear that. Can I grab your name, the suburb, and the best number to call you back on?

CallerSarah, in Jimboomba. It's 04XX XXX XXX.

AgentThanks Sarah. I've passed that to the team as urgent.

In your ServiceM8 inbox · flagged urgent

Illustrative example only. Not a real caller.

AI phone agentsAnswer every call, capture every job. ServiceM8Setup, migration and training. Automation & AILess admin, fewer double-ups. WebsitesSimple sites and care plans.

AI phone agents

A receptionist that's always on

Most calls to a trade business come in while you're on a roof, under a house or driving between jobs. An AI phone agent picks up, has a proper conversation, and makes sure you have what you need to follow up.

A tradesman in a cap and white polo sits in the driver’s seat of his white work van, taking a call on his mobile between jobs

Answers 24/7

Business hours, after hours, weekends and public holidays. Use it for every call, only after hours, or only when you don't pick up.

Captures the job

Name, number, suburb, what's going on and how urgent it is. The details go into your ServiceM8 inbox, or to your email if you're not on ServiceM8.

Answers common questions

Opening hours, service area, what you do and don't do. When something's outside what it knows, it says so and takes a message.

Hands off to a person

Anything urgent or tricky is flagged for your team straight away, so the right person can pick it up.

Takes job requests

Callers can ask for a quote, a visit or a callback. The details land in your ServiceM8 inbox, ready for your team to book and follow up.

Sounds local

A natural Australian voice that understands Australian callers. You choose the voice and the greeting.

How it works

Live in three steps

Have a chat
We learn how you take calls now, what you need captured, and which calls should come straight to you.
We build and test it
We set it up to suit your business and connect it to ServiceM8 or email. You test it yourself before it goes anywhere near a customer.
Go live on your number
You choose when it answers. We keep an eye on it in the first weeks and fine-tune as we go.

We run these ourselves

LIBER8 runs AI phone agents in production today,, including on our own 1300 line.

The agent always introduces itself as an AI assistant, and calls may be recorded or transcribed so your team can follow up. Your callers' details are handled in line with our privacy policy.

Fixed-price quotes

Every setup is quoted at a fixed price after a short call, so you know the cost before any work starts.

Get a quote

Business phone systems

Need the phone system too?

We've been setting up cloud phone systems for businesses and community groups. The AI agent and your phones can be set up together, with one point of contact.

Hosted PBX and call routing
1300 and 1800 numbers
Virtual local and mobile numbers
Keep your existing business number
Microsoft Teams calling
Call centre features

Case study

Yarrabilba Connect

Yarrabilba Connect is a community organisation in Queensland that relies on volunteers to answer public enquiries. Volunteer availability changes all the time, so we set up a cloud phone system that sends calls on their 1300 number to every available volunteer at once, wherever they are.

A phone menu with announcements and common answers lets some callers sort out their own enquiry, so volunteers spend less time on the phone.

ServiceM8

ServiceM8 setup, migration and training

ServiceM8 is the job management app for trades and service businesses. We're a ServiceM8 Certified Partner, and we run it in a field service business we own.

Whether you're starting fresh or moving off another system, we set it up properly the first time and train your team to use it.

Setup, training and support are provided by LIBER8 Consulting, not by ServiceM8.

What we do

Consultation and ServiceM8 demonstration
Account setup and business configuration
Migration from another job management system
Quote, invoice and work order templates
Xero and accounting integration
Automations, online booking forms, badges and email inbox
Importing clients and materials
Training for office, field staff, managers and accounts
Support in person across South-East Queensland, and Australia-wide remotely

Fixed-price quotes for every setup, migration and training package. Get a quote.

More about ServiceM8 setup

Case study

MVP Property Services

MVP Property Services is a Queensland property maintenance business. Many of its clients are real estate agencies and property management teams. MVP had outgrown its previous field service CRM, and we moved it to ServiceM8 with a smooth changeover for staff and customers.

ServiceM8 now keeps property managers, tenants, office staff and field staff working from the same information, wherever they are. Since the move, MVP has increased productivity, reduced scheduling errors and eliminated “stuck” jobs.

Business automation & AI workflows

Less admin, fewer double-ups

You didn't start a business to spend your nights on paperwork. We connect the tools you already use and build automations that handle the repetitive parts.

Quoting and invoicing

Consistent templates, jobs that flow from quote to invoice, and invoices that reach Xero without re-keying.

Accounting integrations

ServiceM8 and Xero working together, with job costing and reports that show which work actually makes money.

Inbox and paperwork

Emails, attachments and supplier paperwork filed against the right job, so nothing sits in an inbox waiting for someone to notice it.

AI workflows

AI assistants that draft, sort and summarise the routine work, with a person checking anything that matters.

We build on the same systems we use in our own businesses.

Websites & care plans

A website that does its job

A fast, simple site that says what you do, where you work and how to reach you, connected to your phone agent and booking form.

Care plans cover hosting, updates and small changes, so the site doesn't go stale. Websites and care plans are quoted at a fixed price.

Ask about a website

A smiling concreter in a broad-brim straw hat and yellow hi-vis shirt screeds a fresh concrete slab while his crew works the pump hose behind him

Who we work with

Built for the people out on the tools

Owner-operators and small crews who are too busy doing the work to sit by the phone.

Plumbers and gasfitters
Electricians and solar installers
Builders and concreters
HVAC and refrigeration
Cleaning and property maintenance
Landscapers and pool services

In person across South-East Queensland, and Australia-wide remotely.

Why LIBER8

Practical tech from people who use it

We use what we sell

We run ServiceM8, cloud phones and AI phone agents in businesses we own, so we know where the rough edges are.

Local

Based in Jimboomba, Logan City. In person across South-East Queensland, and Australia-wide remotely.

Plain English

No jargon. A clear scope and quote before we start, and a straight answer if something isn't a good fit.

One point of contact

Phones, AI agents, ServiceM8 and automation from the same team, so nothing falls between suppliers.

FAQ

Common questions

Something else on your mind? Ask us.

Will callers know they're talking to an AI?

Yes. The agent introduces itself as an AI assistant.

Can I keep my current number?

Yes. Your customers keep calling the number they already know.

What happens when the agent can't help?

It takes a message and flags it for your team. It won't make promises on your behalf that it can't keep.

Does it work with ServiceM8?

Yes. Messages and callback requests can go straight into your ServiceM8 inbox. If you're not on ServiceM8, we can send them by email.

What about privacy?

We use trusted service providers to run the service, and handle callers' details in line with the Australian Privacy Principles. The agent identifies itself as an AI assistant, and calls may be recorded or transcribed so your team can follow up. See our privacy policy.

How much does it cost?

We give fixed-price quotes. Have a quick chat with us and you'll know the cost before any work starts.

Contact

Let's talk about your calls

Book a free consultation using the form, or give us a call. We'll look at how calls and admin work in your business now and tell you honestly where we can help.

Phone1300 014 931
Emailcontact@liber8.consulting
OfficeSuite 211, Shop 10B, 109–115 Brisbane St, Jimboomba QLD 4280
PostalPO Box 211, Jimboomba QLD 4280
Service areaIn person across South-East Queensland, and Australia-wide remotely